Shipping/Return Policy

CURBSIDE PICK-UP, SHIPPING INFORMATION AND RETURN POLICY

Mugford's is now happy to offer Curb-side Pick-up at our St. Thomas and London Locations.  Please choose this option upon checkout. 

Mugford’s is pleased to ship with Canada Post. 

SHIPPING POLICY

We are pleased to offer FREE SHIPPING IN CANADA, until further notice.

Please note that customers are responsible for return shipping costs.

Return address:
Attn: Online Returns
Mugford Shoes & Clothing
429 Talbot Street
St. Thomas, ON N5P 1C1
Info@MugfordShoes.com
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ONLINE RETURNS POLICY
Regular Priced Items

We want you to love your new Mugford’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you an exchange or refund within 14-days of the original purchase date or shipping date whichever is later.

Returned items must be in their original packaging, unworn, unwashed, not damaged, and must be accompanied by the original packing slip and clothing tags must be kept on. Once your refund is processed you will be notified via email.

Please allow up to 7-days for your return to be processed. Mugford’s cannot claim responsibility for any returns that are lost or stolen while in transit.

Sale Items

ALL SALE ITEMS ARE FINAL SALE. This includes all discounted merchandise. We cannot offer refunds, exchanges, or credits.

If you return a sale item, you can a) pay to have the item returned to you, or b) we can donate the item to a local shelter.

 

STRICTLY ENFORCED

Non-Exchangeable and Non-Returnable Items:

We are not able to accept returns or offer exchanges/refunds on the following:

  • Sale items
  • Special occasion wear
  • Evening bags
  • Undergarments
  • Pierced earrings
  • Hats
  • Hair accessories
  • Socks
  • Insoles
  • Bathing Suits. 

A note on Gifts with Purchase: If you receive a GWP and you do not return it, we will issue a return less the retail price of the GWP. Of course, GWP only need to be returned if you no longer meet the original criteria for the original award or gift.

CANADIAN ORDERS

We are legally required to collect HST in Ontario. Your order is subject to Canadian taxes, which will be calculated at check out based on your shipping address.

USA ORDERS

Your order may be subject to duties and taxes outside of the sale and shipping costs. Mugford’s cannot take responsibility for any duties and taxes that may be applied to your package once it crosses the border. On occasion, custom agents may delay delivery of a package; therefore, Mugford’s cannot guarantee a delivery date.